Refund policy

We want your experience with Athletic Edge to be smooth, transparent, and hassle-free. Below are answers to some common questions, along with our cancellation, returns and refund policy. If you still need help, feel free to reach out — we’re always happy to assist.

Cancellation Policy

Q: Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible via WhatsApp on +91 90043 05153 or email at info@athleticedge.in. Orders are usually processed and dispatched quickly, often by the next day, so cancellation requests must be made before the order is shipped. Once an order has been shipped, it cannot be cancelled under this policy.

Q: Will I receive a refund if my cancellation is approved?
Yes. If your cancellation is approved before dispatch and payment has already been made, a full refund will be processed to your original payment method. Refunds are typically completed within 5–7 business days, subject to payment provider processing times.

Q: Can I cancel an order after it has been shipped?
Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned in accordance with our Returns & Refunds Policy.

Returns & Refunds

We understand that sometimes things don’t work out — and that’s okay.

Q: What is your Returns policy?
For returnable products, we currently accept returns for within 7 days of delivery, provided:

  • The product is unused, unworn, and in its original condition

  • All original packaging, tags, and accessories are intact

Q: Are there any products that cannot be returned?
Yes. For hygiene and quality reasons, the following items are non-returnable:

  • Toe socks, Toe spacers, Energy Gels, Nipple Covers and Bandaids.

  • Products marked as non-returnable on the product page in the Returns Policy pop up.

Q: Who bears the return shipping cost?
A nominal return shipping fee of ₹100 will be deducted from the original order value and the balance amount will be refunded to the original mode of payment.

Q: How do refunds work?
Once we receive and find the returned product satisfactory, refunds will be processed to the original payment method. Refunds are typically completed within 5–7 business days.

Exchanges

Q: Do you offer exchanges?
At the moment, we handle exchanges as return + new order. Once your return is approved, you can place a fresh order for the replacement product.