FAQs & Return Policies

We want your experience with Athletic Edge to be smooth, transparent, and hassle-free. Below are answers to some common questions, along with our returns and refund policy. If you still need help, feel free to reach out — we’re always happy to assist.

Ordering & Payments

Q: Do you accept COD (Cash on Delivery) orders?
At the moment, we do not accept cash on delivery as a mode of payment.

Q: How do I place an order?
Simply browse our products, add items to your cart, and complete checkout using our secure payment gateway.

Q: What payment methods do you accept?
We accept all major debit cards, credit cards, UPI, and other commonly used online payment methods in India.

Q: Is it safe to pay on your website?
Yes. All payments are processed through secure, trusted payment gateways. We do not store your card details.

Shipping & Delivery

Q: Where do you ship to?
We currently deliver to most serviceable locations across India. Delivery availability depends on courier serviceability in your area. If your location is not serviceable, we'll notify you promptly and issue a full refund.

Q: How long will delivery take?
Orders are usually processed within 1–2 business days. Delivery timelines may vary based on your location and the product, but most orders are delivered within 5-8 business days, although deliveries to certain locations may take a little longer depending on courier serviceability.

Q: Will I receive tracking details?
Yes. Once your order is shipped, we'll share your tracking details via email and/or SMS/WhatsApp so you can monitor your shipment.

Q: What if my location is not serviceable?
If we are unable to deliver to your location, we'll inform you at the earliest and process a full refund for your order.

Returns & Refunds

We understand that sometimes things don’t work out — and that’s okay.

Q: What is your return policy?
We currently accept returns within 7 days of delivery, provided:

The product is unused, unworn, and in its original condition
All original packaging, tags, and accessories are intact

Q: Are there any items that cannot be returned?
Yes. For hygiene and safety reasons, the following items are non-returnable:

Toe socks and Toe separators.
Products explicitly marked as non-returnable on the product page

Q: Who bears the return shipping cost?
A nominal return shipping fee of ₹100 will be deducted from the original order value and the balance amount will be refunded to the original mode of payment.

Q: How do refunds work?
Once we receive and find the returned product satisfactory, refunds will be processed to the original payment method. Refunds are typically completed within 5–7 business days.

Exchanges

Q: Do you offer exchanges?
At the moment, we handle exchanges as return + new order. Once your return is approved, you can place a fresh order for the replacement product.

Product Questions

Q: Are the products tested or curated?
Yes. All products on our website are personally used and tested by us, and all items are carefully manufactured and sourced from trusted suppliers across the world.

Q: I’m unsure which product is right for me. Can you help?
Absolutely. If you have questions about sizing, usage, or suitability, feel free to reach out to us before placing an order via email on info@athleticedge.in or WhatsApp on +91 9004305153, and we’ll be happy to guide you.

Q: I can’t find my size or a specific product on the website. What should I do?
If you’re unable to find a product in your size or are looking for something specific, please get in touch with us on email or WhatsApp. We’ll do our best to arrange it for you.

Technical Issues & Support

Q: I’m facing an issue with the website or checkout. What should I do?
Please message us directly on +91 90043 05153 and we’ll help resolve it as quickly as possible.

Contact Us

If your question isn’t covered above, or if you need any assistance with orders, sizing, product selection, returns, or technical issues, you can reach us at:

📞 WhatsApp: +91 90043 05153
📧 Email: info@athleticedge.in
🌐 https://athleticedge.in

We’re a small, growing brand and truly appreciate your patience and support as we continue to improve.